NCB ACE Coach accounts are created by NCB ACE Sports for its coaches and administrators. You can ask for your account and its data to be deleted at any time. Parents can also ask for a child's records to be deleted.
Option 1: in the app
- Open NCB ACE Coach and log in.
- Tap More, then App and privacy.
- Tap Request data deletion, add a note if you like, and send.
Option 2: by email
Email info@easelplatforms.com with your name and the phone number linked to the account (or, for a child's record, the child's name and centre). You do not need to be able to log in.
What happens next
The academy confirms the request and replies within 30 days. We delete the login, profile, PIN, device tokens, location records and uploaded photos linked to the account. Fee, payment and payroll records the academy must keep for tax or accounting law are kept in anonymised form, without your name or phone number, for as long as the law requires, and then deleted.
Read the full privacy policy.